Internet 123 F.A.Q.

F.A.Q.

CLICK HERE TO WATCH A TUTORIAL ON TROUBLE TICKET SUBMITTAL

CLICK HERE TO WATCH A TUTORIAL ON SUBMITTING AN ORDER FOR LOCAL NUMBER PORTING

Trouble Reporting (New content including a tutorial video!)

Number Provisioning (New content including a tutorial video!)

Logging into the 123.net Web Portal
    a. Obtaining a Login ID
    b. Logging into the Web Portal
    c. Viewing Drop-down Sub-interfaces
    d. Logging Out

Requesting and Routing New Numbers
    General Guidelines
        a. Navigate to the Request Additional Telephone Numbers Sub-interface
        b. Choose the Rate Center and Quantity of Numbers to Request
        c. Choose the Block to Assign from
        d. Make a contiguous Selection of Numbers from the Block and Specify a Group to Assign them to
        e. Verify that the Numbers you Reserved are correct and Return to the Main Menu
        f. Navigate to the Telephone Number Ordering Sub-interface
        g. Fill in all the Required Fields Using the Tooltips as a Guide
        h. Verify your Information and Submit the Order

Logging into the 123.net Web Portal

Step 1: Obtain a Login ID and Password from your Company Administrator.

If you are unsure whom your Company Administrator is, E-mail noc@123.net for assistance. Please include your Company, First and Last name. Please allow up to 24 hours for a response.

Step 2: Point your browser to https://secure.123.net and enter you Login ID and Password. Click "Login ->.

Step 3: Click on the Drop-down Menu to select the sub-interface to manage. (Certain options may not be visible to you.)

Step 4: In order to terminate the Session properly, please click on the "Logout" button. (Sessions will auto terminate after 4 hours of no activity.)

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Requesting New Numbers is easy and fast using the following guidelines:

-Make sure all the information you enter is correct because inaccuracies can delay the process significantly.
-All E911 information must be verified.
-Directory Listing information must be furnished at the time of TN Order submittal.
-Reserved numbers will not be routed until a TN Order is submitted.

Requesting New Numbers

Step 1: Login into the Web Portal and Select the "Number Assignments" Sub-interface. If the "Number Assignments" option is not visible, please have your Company Administrator grant access.

Step 2: Click on "Request Additional Telephone Numbers."

Step 3: Add an Email Address to recieve a confirmation Email upon successful Reservation. Select "A Single Number or Block of Consecutive Numbers" from the Drop-down Menu. Click "Continue."

Step 4: Select the appropriate Rate Center in which you would like to reserve the Numbers from the Drop-down Menu. Fill in the quantity of Numbers you would like. Click "Continue."

Step 5: A list of available Number Blocks in the selected Rate Center will now be visible. Click on the Number Block that you wish to assign your Numbers from. (In the example, I chose the Block that had the exact amount of Numbers I wanted, as that will make the next step go more quickly.)

Step 6: Select your desired consecutive Numbers from the list. (In this example, all 20.) If these Numbers will be added to an existing Number Group select it from the Drop-down Menu, click "Continue" and skip to the next Step. If these Numbers will be assigned to a not yet existing Number Group, leave the Drop-down Menu as is and type the name of the new group below. Click "Continue."

Step 7: You will now be presented with a list of the Numbers for verification purposes and this portion of the process is complete. You have now only reserved the Numbers for your company. In order to route these Numbers properly for your Customers, click "Return to Main Menu" and proceed with the rest of the Steps.

Step 8: Select the "Number Assignments" Sub-interface.

Step 9: Click on "TN Orders."

Step 10: Click on "Start New Order." (This page will show a list of all your company's pending orders.)

Step 11: The TN Ordering Sub-interface should now be visible. Select "Reserved" from the Drop-down Menu. Clicking on any field will bring up a Tooltip that explains the options and proper format for that field.

Step 12: Fill in all required fields using the Tooltips as a guide. Make sure to validate your E911 information by clicking on "Validated E911 name & address:." When you are ready to proceed, Click "Next ->."

Step 13: Verify that all of your Order information is correct, then click "Submit Order ->" to finish. Status Updates on your Order will be sent to the default Email on your 123.net account.

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