F.A.Q.Number Provisioning
CLICK HERE TO WATCH A TUTORIAL ON SUBMITTING AN ORDER FOR LOCAL NUMBER PORTING
Frequently Asked Questions:
What is the average turnaround time for Local Number Porting?
Where can I learn how to submit a telephone number order?
How can I request a status update on a telephone number order?
"LNP" stands for Local Number Port. This is the process of moving a telephone number between carriers. It does not apply to toll-free numbers.
"FOC" stands for Firm Order Commitment. It is the date given by the losing carrier on which they will be releasing the numbers contained on the order to Internet 123. The due date is not guaranteed until this is received. You will receive an email confirmation FOC has been granted.
What is the average turnaround time for Local Number Porting?
This actually depends on a variety of factors. If the losing carrier is AT&T or Verizon, it generally takes up to 1 week. For smaller carriers, it can take up to 2 weeks. Any port that includes over 100 numbers can take up to 1 month. Complex accounts can take longer, such as Centrex accounts, or accounts with captioned directory listings. Changing anything on the order after FOC has already been granted will result in a new, later FOC date. And of course, any inaccuracies in the information provided to us will delay the order.
Where can I learn how to submit a telephone number order?
Please watch the tutorial video.
LOA stands for Letter of Authorization. It is a document authorizing Internet 123 to request customer records from other carriers on their behalf. The letter should come from the account holder and must be signed and dated. You must have this on file before submitting an LNP order. It must be furnished to Internet 123 upon our request.
How can I request a status update on a telephone number order?
Please "Reply" to the most recent status email you have received stating your request.
I reserved new numbers for a customer, but they are not active, and I haven't received a status update?
Reserving numbers only holds them for your company's use. Many of our customers reserve blocks of numbers, and then provision them onto multiple end-users accounts. In order to provision the numbers for an end-users service, a telephone number order must be submitted. Click here to learn how to do this.
The tutorial goes step-by-step through the process of writing an order for Local Number Porting. It concerns a hypothetical situation where an end-user has a recently installed PRI with 123.net. Please click the button on the video below to begin.